Lost Customers And How To Get Them Back
Jack had a ladies’ wear store in a popular mall. His customers were loyal and he could always count on a steady stream of business while accepting the usual seasonal ups and downs. The mall had several other stores that also sold ladies’ wear. Over the past few months, he had noticed a drop in sales and less store activity, even on days that were usually busy. As Jack’s frustration grew, he began to think that something new was going on at the mall.
13 Tips For Outstanding Customer Service
1. Make The Experience Easy And Enjoyable. Make the entire interaction a simple and pleasant experience for your customer. Do not present reasons for someone to not do business with you. If you don’t have a product in stock, get it. If you are not normally open at a certain time, extend your hours. When you do extend your hours, let everyone know about it through a mailer, telephone calls to regular customers, social media, on your website, signs in your window, and any other form of customer communication you are currently using. Not every announcement requires an advertising campaign.